Roi tool avaya

If a future release date is indicated for patches or fixes, the date provided represents an estimate based on all information known to Avaya as of the date at the top of the table. Availability dates are subject to change based on a number of factors, including satisfactory testing results and delivery of fixes.

Customers are encouraged to subscribe to e-notifications to be notified of the latest PSN updates for their affected products. When considering software upgrades, customers are advised to regularly consult the advisories for Avaya products, which are available at support.

Customers should validate that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact their contracted maintenance providers or the Avaya support desk.

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Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets. We are set up for collaborating with you with screen sharing and Web Talk. If you do not have access to a Sold To, contact your Company Administrator. Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To's associated to their login.

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on and have Sold To's associated to their login. If you do not have access to this Sold To, contact your Company Administrator. The German research company Techconsult performed a study in that examined the cost of IT failures in German mid-sized companies. This study revealed considerable yearly losses as well: , EUR per year, per company. One hour of downtime for the IT systems is estimated to cost between 20, EUR and 40, EUR and the participating companies had on average four failures per year and recorded the restoration duration to be 3.

The Bern University of Applied Sciences had a very different, theoretical projection. In , the costs for IT outages in smaller companies were classified according to various factors and then simulated using a fictitious company with 50 staff and yearly revenue of roughly 4 million USD. This study is somewhat older, but remains of interest because it takes smaller companies into consideration, which are seldom included in such analyses.

Analysts like Gartner and companies like CA and Avaya have a clear focus on large companies. But in order to create a sound foundation for your decision, you need more: various factors must be considered. Some factors are relatively easy to quantify and should be familiar to you.

Here are some examples:. It becomes even more difficult in cases where there is no total outage, only performance setbacks, such as slow website response times, or delayed emails:. Although they are relatively easy to substantiate, these inconspicuous costs are often underestimated because they are easy to ignore in day-to-day routine. One example of this is the additional workload that accumulates if you are constantly, laboriously searching for the source of smaller outages.

Of course, that amount does not include other costs generated by these outages, like the important tasks that get left by the wayside or detraction from general productivity. So far, one of the integral factors of ROI calculations has been mentioned only briefly: comprehensive monitoring solutions do not only provide short-term error recognition and alerting, but also offer the opportunity to optimize the entire IT based on intelligent evaluation of data gathered over time. If, for example, parts of the infrastructure are virtualized, precise knowledge of the bandwidth and memory requirements of the affected applications is essential.

Long-term data is needed to ensure that even temporary peak demands are included. A classic example is accounting software that regularly produces network loads at the end of each quarter, but runs idle the rest of the time.

It becomes even more interesting when monitoring solutions support trending and can independently evaluate data so as to predict forthcoming developments. In its simplest form, this could be continuous monitoring of a hard drive that precisely predicts when the capacity of the drive will be used up.

But in some cases, even data flow developments or impending bottlenecks and outages can be predicted. Can the potential benefits of a monitoring solution as a foundation for long-term network optimization be translated into concrete numbers? Is this optimization a deciding factor in evaluating the right tool?

This optimization is an abstract factor beyond concrete numbers that you will have to judge according to your experience and take into consideration for the decision. For years, Paessler AG has been running continuous customer surveys. One analysis of answers from clients in shows the potential that implementing a suitable network monitoring solution can bring. The question regarding network management costs returns similar values. Proactive, Effortless Automation and Service When it comes to providing always-on customer service, we make it easy with predictive AI-powered tools.

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